Whether a charge can be refunded — and who handles it — depends on where you subscribed. Start by finding the section that matches how you paid.
Google Play purchases
Within 48 hours of purchase, you can usually request a refund directly from Google Play:
- Google Play → Account → Order history.
- Find your PushMe order and tap Request a refund.
For purchases older than 48 hours, contact us at support@trypushme.com and we'll help.
Apple App Store purchases (older subscriptions)
PushMe is no longer on the App Store — see Is PushMe available on iPhone? If you subscribed there while it was available, that subscription is still held by Apple, it can still be renewing, and App Store refunds are handled directly by Apple — PushMe can't process an Apple refund on your behalf.
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Find your PushMe purchase and tap Report a Problem.
- Choose a reason and submit.
Apple usually responds within 24–48 hours.
Also cancel it. A refund does not stop the subscription. Cancel under Settings → your name → Subscriptions on your iPhone, or at apps.apple.com/account/subscriptions — otherwise it keeps renewing for an app you can't install.
Website (trypushme.com) purchases
Subscription fees and any one-time purchases are non-refundable, except where mandatory consumer law requires otherwise.
- EU consumers — 14-day withdrawal right. If you're in the European Union, you may have the right to withdraw within 14 days of purchase under EU consumer law. To exercise it, email support@trypushme.com within 14 days of your purchase. Note: if you start using the service and consume digital content within that period, you may waive this right under applicable law.
- Faulty service. If you hit a verifiable service problem (a prolonged outage or a billing error), write to support@trypushme.com with the details. We'll review it and, where appropriate, issue a refund or a service credit.
- You only have an iPhone. PushMe is an Android app and isn't on the App Store, so we can't deliver it to your device. If you subscribed on the web and have no Android phone, you get a full refund — no conditions. Email support@trypushme.com with the email you subscribed with and your receipt or charge date. See Is PushMe available on iPhone?
What we can't refund
- Partial or unused subscription periods.
- Cancellations made after a renewal has already been charged (cancelling stops the next renewal — see How do I cancel my subscription?).
Neither of these applies to the iPhone case above — if we can't deliver the app to your device, you are refunded in full.
Contact us
Email support@trypushme.com with the subject "Refund request", and include:
- your account email,
- your purchase date and transaction / order number (from your receipt), and
- your reason for the request.
We respond to refund requests within 2 business days. Where a refund is approved, we process it back to your original payment method — it can take a further 5–10 business days to appear, depending on your bank.
Note for UK/EU customers: nothing in this policy limits your statutory rights under local consumer law.