Paid, but the app still shows you as not subscribed? Don't worry — nearly always it's a quick fix, and you won't be charged twice.
Try these first
### 1. Restore your purchase If you subscribed through Google Play, use Restore Purchases in the app (in your profile / settings). This re-checks your store account and re-activates your subscription — handy after reinstalling or switching phones.
### 2. Make sure you're using the right account - Google Play: you need to be signed in with the same Google account you bought PushMe with. - Signed up on the web? Sign in to the app with the same email you paid with on trypushme.com. A different email won't find your subscription. See *I subscribed on the web — how do I get into the app?*
### 3. Give it a moment, then restart Occasionally it takes a minute for a new subscription to register. Close and reopen PushMe, and check your connection.
Still not recognised?
Contact us and we'll link your subscription for you — see How do I contact PushMe support? Please include:
- the email address you subscribed with, and
- your receipt or the charge date (and whether you paid via Google Play, the web, or — for older purchases — the App Store).
We'll get you access quickly.